Due to the COVID-19 pandemic, the following cancellation policy is in place until further notice:
Full payment is due 72 hours prior to arrival. There is no cancellation fee prior to this date. If you need to cancel between 72 and 24 hours prior to arrival we provide a full refund less any charges incurred (eg credit card fees). If you cancel on the date of arrival, we provide a refund MINUS any fees charged and the first night of accommodation.
All no shows are charged at 100%.
Please note that all guests will be temperature checked on arrival. Any guest with a temperature above 38 degrees or who is displaying symptoms of Coronavirus will not be permitted to enter the lodge.
We recommend you use The Base ski hire. Mention that you are staying at the Troldhaugen Lodge and you will receive a 20% discount on your hire. Alternatively you can collect a discount card from reception at the Lodge.
We recommend that if you are hiring gear it is best to do so in town or on the mountain as if there are issues you don't have to travel far to get them fixed.